Privacy Policy

1. INTRODUCTION

Gigipo.com values your trust and is committed to protecting your privacy and personal data in accordance with applicable laws and ethical standards.

This Privacy Policy (“Policy”) describes how LearnAxy Midasnit Private Limited, a subsidiary of Gigipo Esprit Private Limited, having its registered office at 9/11 Duraisamy Street, Virugambakkam, Chennai – 600092, Tamil Nadu, India (hereinafter referred to as "Gigipo.com," "we," "our," or "us"), collects, uses, stores, and protects your information when you access or use the Gigipo.com website (www.gigipo.com), mobile applications, and other related digital platforms (“Platform”). By registering on or using the Platform, you agree to the terms of this Policy. If you do not agree, please discontinue use of the Platform immediately.

2. ROLE OF Gigipo.com

2.1 Gigipo.com acts solely as an online intermediary and e-commerce facilitator, enabling students and parents (“Students”) to connect with independent tutors (“Tutors”) for online learning sessions.

2.2 Gigipo.com does not provide educational or tutoring services directly. Any classes, communication, or transactions between Tutors and Students occur solely through the Platform, with Gigipo.com acting only as a technology and payment facilitator.

3. COLLECTION OF INFORMATION

3.1 Information You Provide to Us

We may collect the following personal and transactional information when you register, browse, or use our services:

  • (a) Full name, email address, contact number, age, and location
  • (b) Parent or guardian details (in case of minors)
  • (c) Payment information such as billing details, transaction IDs, or UPI information (processed through secure third-party gateways)
  • (d) Account login credentials, preferences, and communication history
  • (e) Any images, videos, or audio uploaded voluntarily to your account
3.2 Information Collected Automatically

We may automatically collect certain device and usage information such as:

  • (a) Device type, operating system, and browser details
  • (b) IP address and approximate location
  • (c) Platform usage logs, cookies, and session analytics

4. PURPOSE OF DATA COLLECTION AND USE

Gigipo.com uses the collected information strictly for lawful and necessary purposes, including:

  • (a) Facilitating class bookings, scheduling, and communication between Tutors and Students
  • (b) Processing payments, refunds, and receipts
  • (c) Verifying user identity and ensuring platform integrity
  • (d) Monitoring platform safety, preventing fraud, and resolving disputes
  • (e) Improving user experience, services, and platform performance
  • (f) Complying with legal, accounting, and tax obligations

Gigipo.com does not use your information to deliver classes or conduct educational activities directly.

5. DATA SHARING AND DISCLOSURE

5.1 With Tutors

Personal information shared by Students may be provided to Tutors only for the purpose of conducting the booked class. Tutors are independent data controllers responsible for safeguarding the data they receive from Students.

5.2 With Third-Party Service Providers

Gigipo.com may engage trusted service providers (such as payment gateways, communication tools, or hosting providers) solely for operational purposes. These entities are contractually obligated to maintain data confidentiality and comply with applicable data protection laws.

5.3 Legal Disclosures

We may disclose your information when required by law, regulation, or governmental authority, or to protect our rights and those of our users. Gigipo.com does not sell, rent, or trade personal information to third parties for commercial purposes.

6. ACCESS AND ACCOUNT MANAGEMENT

Students may access limited portions of the Platform as guests. To book classes or communicate with Tutors, registration is mandatory.

Users are responsible for maintaining the confidentiality of their login credentials. Any unauthorized access resulting from failure to secure credentials is the user's responsibility.

7. MINOR USERS AND PARENTAL CONSENT

Gigipo.com does not knowingly collect personal information directly from minors.

If the Student is under 18 years of age, all registration and class bookings must be made by a parent or legal guardian, who shall be responsible for supervising the child's use of the Platform. Tutors are required to conduct classes for minors only under parental consent and oversight.

8. STORAGE AND RETENTION OF INFORMATION

All user data, including session logs, payment records, and communication history, is stored securely in accordance with applicable Indian data protection laws.

We retain information for as long as necessary to fulfill the purposes stated herein or as required by law (generally up to three years for accounting and compliance). Class recordings, if any, are retained solely for quality control, dispute resolution, and safety monitoring purposes.

9. SECURITY MEASURES

We implement industry-standard security practices such as encryption (TLS/SSL), access control, and secure data storage. However, no transmission or storage system can be guaranteed 100% secure. By using the Platform, you acknowledge and accept this inherent risk. All KYC data and payment credentials are processed through verified, PCI-DSS-compliant payment gateways. Gigipo.com does not store complete financial details on its servers.

10. YOUR RIGHTS

In accordance with the Digital Personal Data Protection Act, 2023, you have the right to:

  • (a) Access and review your personal information held by Gigipo.com
  • (b) Request correction of inaccurate or outdated information
  • (c) Request deletion of your data (subject to legal or contractual obligations)
  • (d) Withdraw consent for non-essential processing
  • (e) File grievances related to misuse or breach of data

You may exercise these rights by contacting our Data Protection Officer at [support@gigipo.com].

11. OWNERSHIP AND INTELLECTUAL PROPERTY

All intellectual property in the design, layout, and code of the Gigipo.com Platform is owned by Gigipo.com. Gigipo.com does not claim ownership over any educational materials, recordings, or content created by Tutors or Students. Users may not copy, reproduce, or commercially exploit any part of the Platform without written authorization.

12. INTERNET-BASED COMMUNICATION AND ADVERTISING

Gigipo.com may send communications, alerts, or promotional messages related to its services.

We do not use personal data for third-party advertising or targeted internet-based marketing. Students may opt out of marketing communications at any time.

13. Third-Party Tools & Connectivity Disclaimer

Since classes depend on internet, devices, or third-party apps (e.g. Zoom, payment gateways), Gigipo.com is not responsible for disruptions, delays, or data loss caused by third-party software, payment systems, or internet providers.

14. CHANGES TO THIS POLICY

Gigipo.com reserves the right to modify or update this Privacy Policy periodically to reflect legal or operational changes. The updated version will be published on the Platform with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the revised terms.

15. DISCLAIMER

While Gigipo.com implements robust safeguards to protect user data, it acts solely as an intermediary. We do not control, endorse, or assume responsibility for the data handling practices of independent Tutors. Students and parents are advised to exercise discretion when sharing personal information during classes or communications.

16. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India.

All disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.

17. CONTACT AND GRIEVANCE REDRESSAL

For any questions, concerns, or data-related grievances, please contact:

  • Grievance Officer / Data Protection Officer
  • Email: support@gigipo.com
  • Address: 9/11 Duraisamy Street, Virugambakkam, Chennai – 600092